All-Inclusive

We are the leader in all-inclusive merchandising solutions.  We perform a variety of services and customize each directive to include the necessary steps to insure optimal retail execution.  Services could include display sets, inventories, plan-o-gram sets and maintenance, data collection, product cut-ins, reorders, and return/credit products.

 

We will work with you to strategically plan the necessary steps to create your service program and to help you reach your sales goals.  Our technologically advanced, web based system for data collection can provide you with prompt field results.

 

New Product Set & Revisit Maintenance:  We set a new display in 600 stores and revisited the stores two weeks later for a reorder and display maintenance.  Working with the client, we used an in-office prototype of the display and maintained constant communication with our Service Representatives to explain the display assembly.  The Service Representatives returned to the stores for maintenance and inventory service and then proceeded to report their results on the web based system.  This inventory allowed the client to gauge where each retail location is with sales in order to understand where to send the most product for continued sales.

 

Holiday Challenge:  As each client is striving for increased sales during the busy 4^th quarter, we are there to get the holiday product displayed to meet optimum holiday sales performance.  For instance, we were able to meet this client’s challenge and set all holiday product in early November.  Then, immediately following the holidays, we returned to all stores to perform a “return to vendor” to insure all holiday product was removed within a window of time pre-established by the retailer.

 

We met the challenge of…

• Complex display assembly on a busy sales floor
• Meeting tight shipping deadlines
• Initial installation through program launch

 

Solutions…

• In-office prototype display for thorough office and field training and troubleshooting

 

Results…

• Product was selling and the client had more reorders
• Client had better relationship with the store
• Returned to the stores two weeks later to insure success of new program launch

 

 

 

Visual Merchandising

While plan-o-gram maintenance is a core component of merchandising, we take product placement to the next level by examining every detail at the point of sale.  We have developed a niche for taking a client’s plan-o-gram beyond a piece of paper to reach the greatest impact for potential sales.  Our Service Representatives are specially trained to flex the product and keep the display looking full utilizing their extensive visual merchandising skills.

 

Category Growth Due to Visual Merchandising:  Fashion accessories have become more popular in recent years.  This requires more attention to layout and product placement due to category volume growth, which is why we are repeatedly called upon to help merchandise fashion accessories.  We insure that each piece in the line is placed in the most visually appealing location to enhance the display and attract the consumer.  We provide you the confidence that your product will look appealing to the consumer with a varied selection of product to choose from.  Our Service Representatives carefully identify any holes in product placement where a particular piece may have sold out and fill with like products.  The goal is always to have your display looking eye-catching and full after we service.

 

We met the challenge of…

• Keeping the displays full and in line with the schematic
• Service Representatives have an understanding of color flow and product positioning
• Identifying layout issues and adjusting at store level

 

Solutions…

• Utilizing our visual skills to identify areas to fill on the display

 

Results…

• Attractive displays that market your product more effectively
• Heavily shopped displays resulting in increased sales

 

 

 

Field Loyalty

You can feel confident in us, as we hire Service Representatives as employees.  Service Representatives are hired with a variety of retail experience to meet the needs of most clients.  We examine their skill and experience level when determining if they would be a good fit for our team.

 

Through in-person training and an experienced corporate support staff, the Service Representatives have developed a loyalty to us that encourages them to strive to go above and beyond the basic project to insure maximum client satisfaction.

 

The Service Representative is visited by an experienced member of our team that provides a one-on-one introduction to projects.  In-person training is then followed up by an orientation call from the corporate staff fully insuring each person has the tools they need to succeed.  From the moment a Service Representative begins work for us they receive the necessary support and the corporate staff is always available to answer any questions while they are at the store.  

 

In-store Handheld Devices incorporated into Service:  We ventured into new territory with the role out of a new project that required the use of a hand-held device provided by the client.  Each Service Representative involved with the project received an in-depth, one-on-one training from a corporate staff member to insure each person understood the complete use of the device.  The Service Representatives showed their appreciation through the successful completion of the service objectives week after week.  Not only did they complete the project with perfection, the Service Representatives began taking ownership and providing ideas on how to further use the hand-held device.

 

We met the challenge of…

• Client confidence to provide expensive hand-held equipment to Service Representatives
• Insure all corporate staff and field trainers are trained to troubleshoot via our toll free phone number
• Embracing the challenge of mastering new technology

 

Solutions…

• Utilizing our web technology, we instituted new policies to insuring handheld were kept up to date
• Reinforced equipment policies for proper maintenance and prompt return of client-owned equipment

 

Results…

• More efficient and effective service call by allowing us to provide real-time inventory, order, credit, purchase order information, store identification data
• Cost saving to the client, as in-store and admin time is significantly reduced
• Work smarter, not harder

 

 

 

Mutual Partnership  

When a client approaches LMS with their service needs a strong partnership is formed which is key to a successful service campaign with the retailers.  Once the scope of service is determined, a dedicated LMS Account Manager will be assigned to oversee each detail of the project.  You Account manager is backed by an internal staff that will work with you to establish field directives and make suggestions on the best method to ensure your marketing objectives are met to you satisfaction.  We work with you every step of the way to develop thorough instructions, service survey question, and communicate your goals to the field implementation.  Once your project is launched, your Account Manager will closely monitor call completions, make sure your objectives are met at store level and review service reports frequently.  Any urgent issues or areas of concern will be communicated to you for any steps necessary to resolve.  The partnership between the LMS corporate staff and our clients is key to your relationship with your retailers.

 

 

 

Communication

In this age of instant communication, our technology and resources allow us to correspond with prompt updates and provide call center coverage across all time zones.  The call center is trained and experienced with your particular project in mind.

 

The web-based technology that we utilize can provide instant updates to the field, as the project progresses.  A key feature of our program is that it is timed in coordination with your service visit.  We utilize multiple channels to correspond:  mailing, web, meetings, and phone.

 

Client’s Problem Solved through our Communication:  A recent product recall was issued and needed to be communicated to the Service Representatives.  The client had already had the product removed from all mass retailers.  The client wanted to be assured that if a Service Representative received a store level question on the recalled product, that they were able to look up the product by the UPC # and help remove it from the sales floor.

 

We took a proactive approach and notified the Service Representatives that were assigned to those stores that they may encounter a question about recalled product.  We always try to equip our Service Representatives with knowledge, so if there is ever a question about the client’s product we can answer it.

 

We met the challenge of…

• Communicating crucial information within 24 hours to all involved parties

 

Solutions…

• Notified Service Representatives of the client’s goal
• Clear expectations for communication between corporate staff and Service Representatives
• Service Representatives were well prepared of questions they may encounter by providing an frequently asked question page outlined by the client

 

Results…

• Client was assured that product is removed from stores
• Client received feedback of service call and any issues that were addressed by store management

 

 

 

Professionalism

When you hire us, we become your ambassador on the front lines identifying any issues that can be resolved at store level before they escalate.  Our goal is to represent you in the best light possible and become your eyes and ears for all retail locations.  Our Service Representatives enter each retailer with the utmost professionalism and regard for your product.  We provide our Service Representatives with your basic project knowledge and the resources to handle your concerns and challenges confidentially. 

 

Your Product is Our Business:  The client was new to the retailer.  Our function was to gain the confidence of the retailer after the client secured the program into the store.  To enhance the relationship between the client and store, we provided a preliminary introduction of the product and client goals for the service program. We encourage the Service Representatives to be visible and educate the Store Management by developing rapport and strengthening the relationship on every service call.

 

We met the challenge of…

• Product introduction into new retailer
• Identified store level issues
• Provided store confidence in the client

 

Solutions…

• Introduced new product before it launched
• Determined additional needs for backstock location

 

Results…

• Expose problems at store level, before they escalate
• Store is confident in new product and service program
• Marketing goals are met and program continues to be successful
• Store is familiar with our Service Representative and this enhances the client relationship